Returns, Shipping & Sustainability


Returns Policy

We want you to love your kit as much as we do, nothing makes it into our store that hasn’t been tried and tested by our team here at Bluetit HQ. We are always looking to get you the best quality whilst keeping an eye on the price.

Sometimes things go wrong so if you find that your item is faulty we want to make sure that we get you a refund as soon as possible.

If for whatever reason something isn’t right, please contact us at shop@thebluetits.co first and we’ll do our very best to resolve it for you.

  1. Damaged or Faulty Goods

Please get in touch with us at shop@thebluetits.co so that we can arrange for a refund. We may ask you to return the item or send pictures of the fault or damage.

Reason a return may not be accepted

 – General wear and tear

 – Alterations made by customer

 – Misuse of product

 – Customer hasn’t followed care instructions

  1. Other returns

For all goods purchased online you are entitled to return these within 14 days of receiving them for a full refund. You will however be responsible for covering the cost of the postage for the return.

Reason a return may not be accepted

  • General wear and tear
  • Alterations made by customer
  • Misuse of product
  • Items below where general returns policy does not apply:

2.1 For some of our items this general returns policy does not apply:

2.1.1 Items made to order

Some of our items are made to order, we use an external company to print these items. When you place your order they are printed based on your specifications. Once these orders have been placed they cannot be cancelled as they go straight to print. The items also cannot be returned because you don’t like them, change your mind, or because they don’t fit. Please make sure that before ordering you have checked the size guide and measured yourself to ensure a good fit. If the item is faulty or damaged you are of course entitled to a refund. Please get in touch with us at shop@thebluetits.co

2.1.2 Items ordered from Third Parties

Some of the items on our website just take you through to another store to complete your order. In these cases you are not actually purchasing from us you are buying direct from the third party. If you have any issues with those products please contact the supplier directly. However please do let us know if your experience with the supplier is not satisfactory in anyway.

Our current third party suppliers are:

St Brides Bay Print & Embroidery https://www.stbridesbay.com/conditions-of-use

Swim Feral https://swimferal.co.uk/pages/delivery-returns

2.1.3 Swimsuits

Unfortunately as our swimsuits do not come with hygiene labels we are unable to offer a refund or exchange except when the item is damaged or faulty.

  1. Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at shop@thebluetits.co

  1. Exchanges (if applicable) 

Due to the set up of our store its is not possible to exchange one item for another as we do not hold a stock of most products. If you are unhappy with your purchase please see the section on ‘Other returns’.

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Shipping

St Brides Bay Print & Embroidery https://www.stbridesbay.com/conditions-of-use

Swim Feral https://swimferal.co.uk/pages/delivery-returns

Swimsuits & Snoods – We hold a stock of the standard swimsuits & snoods, these will be posted 2nd class please allow 14 days for delivery. However if the size you have ordered is out of stock we will need to place an order with our supplier which means that you would need to allow up to 28 days.

Badges – see information on the badges order page.

Printed to order items – please allow 20 days – you should be shown an estimated delivery when you order these items.

Sustainability Statement

Sustainable fashion is the future! That’s why The Bluetits is taking steps to make sure we’re part of the movement. On most of our products, we only produce items we get an order for, avoiding textile waste from overproduction. Our printing partner’s state-of-the-art printing tech creates almost no wastewaters and uses less energy.

Products like leggings and sports bras are printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy, lowering our carbon footprint.

The inks used for printing are water-based and free of harmful chemicals. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming the environment.

We asked our printing partner what they were doing to help limit the use of single use packaging. They said:

“The change is going to be gradual, and we’re moving forward one step at a time:

  • we’ve eliminated the second layer of plastic packaging for all single-item shipments in all locations;
  • we’re testing the best paper tape to switch over from acrylic tape;
  • to eliminate the need for plastic caps in poster packaging, we’ve switched from cardboard tubes to triangular boxes;
  • adding recycling instructions to the poly mailer bags we’re currently using;
  • looking for ways to replace plastic packaging.”

We recognise there is a way to go, and we’re excited to be part of the movement towards more sustainable fashion.