Returns, Shipping & Sustainability

Refunds and Returns

Our returns policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase unfortunately we cannot offer a refund or exchange.

If you wish to return an item please contact us first at shop@thebluetits.co with details of the items you’d like to return including your name, address, and order number.

Of course, any faulty items can be returned. For non-faulty items, we are happy to accept returns of unworn and unwashed items returned in the same condition as you received them. Please keep any tags or hygiene strips attached. Items that are not in a condition suitable for resale (i.e. used, washed, soiled, or damaged), will not be refunded and will be sent back to you.

Please note, it can take up to 14 days to receive and complete your return. We recommend using a tracked or signed for service when returning an item and be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

We aim to process all returns within 48-72 hours of receipt and your refund will be with you within 14 days. Please note that shipping costs cannot be refunded. 

Our return address is: Bluetit HQ, Pencarnan Farm, St Davids, Haverfordwest, SA62 6PY

Items ordered from Third Parties

Some of the items on our website just take you through to another store to complete your order. In these cases you are not actually purchasing from us you are buying direct from the third party. If you have any issues with those products please contact the supplier directly. We are here to help though please do let us know if your experience with the supplier is not satisfactory in anyway.

Our current third party suppliers are:

St Brides Bay Print & Embroidery https://www.stbridesbay.com/conditions-of-use

Charlie McLeod https://www.charliemcleod.co.uk

Dick Pearce https://dickpearce.com/pages/refunds

———————

Shipping

St Brides Bay Print & Embroidery https://www.stbridesbay.com/conditions-of-use

Charlie McLeod https://www.charliemcleod.co.uk/

Swimsuits & Snoods – We hold a stock of the standard swimsuits & snoods, these will be posted 2nd class please allow 14 days for delivery. If the size you have ordered is out of stock we will need to place an order with our supplier which means that you would need to allow up to 28 days.

Badges – see information on the badges order page.

Printed to order items – please allow 20 days – you should be shown an estimated delivery when you order these items.

Sustainability Statement

Sustainable fashion is the future! That’s why The Bluetits is taking steps to make sure we’re part of the movement. On most of our products, we only produce items we get an order for, avoiding textile waste from overproduction. Our printing partner’s state-of-the-art printing tech creates almost no wastewaters and uses less energy.

Products like leggings, rash vests and sports bras are printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy, lowering our carbon footprint.

The inks used for printing are water-based and free of harmful chemicals. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming the environment.

We asked our printing partner what they were doing to help limit the use of single use packaging. They said:

“The change is going to be gradual, and we’re moving forward one step at a time:

  • we’ve eliminated the second layer of plastic packaging for all single-item shipments in all locations;
  • we’re testing the best paper tape to switch over from acrylic tape;
  • to eliminate the need for plastic caps in poster packaging, we’ve switched from cardboard tubes to triangular boxes;
  • adding recycling instructions to the poly mailer bags we’re currently using;
  • looking for ways to replace plastic packaging.”

We recognise there is a way to go, and we’re excited to be part of the movement towards more sustainable fashion.