Refund policy

We want you to feel good about what you’ve ordered. If something isn’t right, here’s how returns work.

You can return eligible items within 30 days of receiving your order.

Please contact us before sending anything back so we can guide you to the correct return address.

Returns accepted within 30 days of delivery.
Item must be returned to our return address not the manufacturer.
Items must be unworn, unused and in original condition.
If the item is faulty, we’ll cover return postage.
If you’re returning it because it doesn’t fit or you’ve changed your mind, return postage is your responsibility.

These must be returned directly to the brand partner.
Contact us first and we’ll provide the correct details.
Items must be unworn, unused and in original condition.
If the item is faulty, return postage will be covered by the partner.
If you’re returning it because it doesn’t fit or you’ve changed your mind, return postage is your responsibility.

Returns accepted within 30 days of delivery.
Items must be unworn, unused and in original condition.
If the item is faulty, we’ll cover return postage.
If you’re returning it because it doesn’t fit or you’ve changed your mind, return postage is your responsibility.

All items returned for a refund must be unworn, unused and in original condition.

We reserve the right to refuse a refund if an item shows signs of wear or use.

We strongly recommend using a tracked or recorded delivery service.

We can only issue refunds once the item has been received by us (or the relevant partner). We are unable to refund items that are lost in transit.

Once your return is received and inspected, we’ll process your refund to your original payment method wherever possible

The Bluetits Chill Swimmers CIC
5 Glasfryn Business Park
Glasfryn Road
St Davids
Haverfordwest
SA62 6FH
United Kingdom

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