Returns, Shipping & Sustainability
First a little request from us and the planet!
Some of our items are printed to order - printing to order is a great way to avoid waste! See the Sustainability Statement below.
The all over print items such as leggings, rash vests, shorts, bikini bottoms and the special edition swimsuits. Please wherever possible we ask you not to order additional sizes to try on. When unwanted items are returned, we are unable to return them to our suppliers as they were printed especially for your order, this can mean that we end up losing money and the products may not be able to be re-sold.
We have provided size guides for all of these products so that you can make sure before ordering that you've got the right size for you.
Shipping
Print to Order Items
Our joggers, leggings, rash vests, swimsuits, shorts, bikinis. These are printed on demand by our supplier please allow 20 days – you should be shown an estimated delivery when you order these items.
Once ordered these cannot be amended or cancelled as they go straight to print.
PLEASE NOTE - Customs Charges
Our print to order items are shipped from overseas into the UK. If you order over £135 of printed to order items there will be a customs charge to pay on the items when they enter the UK. This charge is put in place by HMRC. Please be aware of this when ordering.
All Other Items
We hold a small stock of items at our premises in Pembrokeshire, our team is part time and these will be posted 2nd class so please allow 14 days for delivery. If the item you have ordered is not in stock we will need to place an order with our supplier which means that you would need to allow up to 28 days.
Third Party Shipping
Please note that not all our suppliers can ship outside the UK.
St Brides Bay Print & Embroidery - Click Here for their terms of use, or to contact them directly for shipping information
Charlie McLeod - Click Here for more shipping information
Dick Pearce - Click Here for their shipping information
Overseas Shipping
Unfortunately at this time we only ship to the UK, we want to be able to supply all our Bluetit flocks around the world so we are working on it!
Refunds and Returns
Our returns policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase unfortunately we cannot offer a refund or exchange.
If you wish to return an item please contact us first at shop@thebluetits.co with details of the items you’d like to return including your name, address, and order number.
Of course, any faulty items can be returned. Please keep any tags or hygiene strips attached. Items that are not in a condition suitable for resale (i.e. used, washed, soiled, or damaged), will not be refunded and will be sent back to you.
Please note, it can take up to 14 days to receive and complete your return. We recommend using a tracked or signed for service when returning an item and be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
We aim to process all returns within 48-72 hours of receipt and your refund will be with you within 14 days. Please note that shipping costs cannot be refunded.
Our return address
The Bluetits HQ, Unit 5, Glasfryn Road Business Park, Glasfryn Road, St Davids, Pembrokeshire. SA62 6FH
Items ordered from Third Parties
Some of the items on our website take you through to another store to complete your order. In these cases you are not actually purchasing from The Bluetits you are buying direct from our friendly suppliers.
If you have any issues with those products please contact the supplier directly. We are here to help though so please do let us know if your experience with the supplier is not satisfactory in anyway.
Our current third party suppliers are:
St Brides Bay Print & Embroidery - Click Here to view their terms & conditions
Charlie McLeod - Click Here to view their delivery & returns
Dick Pearce - Click Here to view their refunds policy
Dicky Bag - Click Here to view their returns, cancellations and substitution policy
Big, Bold, Beautiful Boutique - Click Here to contact Beth Field on her Etsy page
Sustainability Statement
Sustainable fashion is the future! That's why The Bluetits is taking steps to make sure we're part of the movement. On our all over print items, we only produce items we get an order for, avoiding textile waste from overproduction. Our printing partner's state-of-the-art printing tech creates almost no waste water and uses less energy.
Products like leggings, rash vests and sports bras are printed with the direct-to-garment (DTG) printing method. The printing tech used by our printing partner is made with sustainability in mind, and the DTG printers use almost zero wastewater and less energy, lowering our carbon footprint.
The inks used for printing are water-based and free of harmful chemicals. The supplier takes care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming the environment.
We asked our printing partner what they were doing to help limit the use of single use packaging. They said:
"The change is going to be gradual, and we're moving forward one step at a time:
- we've eliminated the second layer of plastic packaging for all single-item shipments in all locations;
- we're testing the best paper tape to switch over from acrylic tape;
- to eliminate the need for plastic caps in poster packaging, we’ve switched from cardboard tubes to triangular boxes;
- adding recycling instructions to the poly mailer bags we're currently using;
- looking for ways to replace plastic packaging."
We recognise there is a way to go, and we're excited to be part of the movement towards more sustainable fashion.
