Returns & Shipping

RETURNS POLICY

We want you to feel good about what you’ve ordered. If something isn’t right, here’s how returns work.

You can return eligible items within 30 days of receiving your order.

Please contact us before sending anything back so we can guide you to the correct return address.

Made-to-Order & Partner Items

Made-to-Order Items

  • Returns accepted within 30 days of delivery.
  • Item must be returned to our return address not the manufacturer.
  • Items must be unworn, unused and in original condition.
  • If the item is faulty, we’ll cover return postage.

  • If you’re returning it because it doesn’t fit or you’ve changed your mind, return postage is your responsibility.

Partner Items

  • These must be returned directly to the brand partner.
  • Contact us first and we’ll provide the correct details.
  • Items must be unworn, unused and in original condition.
  • If the item is faulty, return postage will be covered by the partner.

  • If you’re returning it because it doesn’t fit or you’ve changed your mind, return postage is your responsibility.

Items Shipped by Us

  • Returns accepted within 30 days of delivery.
  • Items must be unworn, unused and in original condition.
  • If the item is faulty, we’ll cover return postage.

  • If you’re returning it because it doesn’t fit or you’ve changed your mind, return postage is your responsibility.

Condition of Returns

All items returned for a refund must be unworn, unused and in original condition.

We reserve the right to refuse a refund if an item shows signs of wear or use.

Sending Your Return

We strongly recommend using a tracked or recorded delivery service.

We can only issue refunds once the item has been received by us (or the relevant partner). We are unable to refund items that are lost in transit.


Refunds

Once your return is received and inspected, we’ll process your refund to your original payment method wherever possible


Our Return Address

The Bluetits Chill Swimmers CIC
5 Glasfryn Business Park
Glasfryn Road
St Davids
Haverfordwest
SA62 6FH
United Kingdom

 

SHIPPING POLICY

We sell a mix of made-to-order items, partner products and items we ship ourselves. Shipping works slightly differently depending on the item.

Made-to-Order & Partner Items

These are produced or shipped directly by our trusted partners and will arrive separately to items shipped by us.

Shipping

  • Shipping is calculated and added at checkout.
  • International orders are sent duties unpaid.
  • Your country may charge customs fees or import taxes.

UK customers

  • Some made-to-order items are produced in the EU.
  • Orders over £135 may incur customs charges on arrival

Returns

  • Return instructions depend on the product
  • Please contact us and we’ll guide you.

All Other Items (Shipped by Us)

These are packed and sent by our team, we are a small part time team so please allow 14 days for delivery.

UK shipping

  • Free shipping on orders over £10
  • £1.95 shipping for UK orders under £10.

Badges

  • Badges have a £5 minimum order (they’re £1 each and cost more to post than to make).

International shipping

  • Shipping is added at checkout.
  • Orders are sent duties unpaid and customs fees may apply.

Customs & Import Fees

If you’re ordering from outside the UK, your country may charge import duties or taxes. These are set by local authorities and aren’t something we control.